SERVICIO AL CLIENTE USA

Fecha: 30 may 2024

Ubicación: MONTERREY, NUEVO LEON, MX

Empresa: Grupo PROMAX

Panel Rey es una empresa fundada en 1986, es el mayor productor de paneles de yeso en Latinoamérica, líder de participación en diversos mercados.

Ofrece un sistema integral de construcción ligera, basado en una estructura de acero galvanizado cubierta de paneles de yeso.

Sus principales mercados son en México, Estados Unidos, Canadá, Centro y Sudamérica.

Cuenta con cuatro plantas de producción en México, localizadas en El Carmen N.L., San Luis Potosí, Tlalnepantla México, Mexicali BC. y próximamente en Ciudad Juárez Chihuahua.

CUSTOMER SERVICE USA

 

What you will do? Job Scope & Purpose

 

The Customer Service Representative is responsible for providing order fulfillment services for a specific group of customers. Receives customer orders, enters them in the system, and tracks them to communicate and react accordingly. This position is in charge of implementing and supporting policies, and processes related to the order flow. This role is the face of Panel Rey by acting as the intermediary to the customers between the supply chain and sales managers. It is also accountable for leading the accounts management to capture more volume from our customers.

 

How you will do it? Essential Job Responsibilities

 

  • Respond to customer's inquiries via phone, e-mail or chat.                                                                        
  • Receive and enters customer orders according to distribution, revising all conditions follows our agreements and capabilities.                                                                                             
  • Responsible for initiate invoicing processes (returns, cancellations, etc.) and follow-up.                 
  • Crosscheck work with quotes, credit memos, pricing and other Customer Service Representatives.
  • Monitor production and shipping schedules based on customer's requests and send confirmation of orders.                                                                     
  • Build professional relationship with customers and maintain a positive attitude and communication. Maintain levels of customer service in a proactive manner                                                                                            
  • Notify customers of any problem and/or change that may arise with their orders / shipments.  
  • Measures and reports on KPI's (daily, weekly and monthly)                                                                       
  • Promote payment resolution issues with all parties involved.                                                                    
  • Support management and peers as required.                    

                                                              

What we look for? Position Requirements

 

  • Academic background: LAE, Negocios Internacionales
  • Minimum 3-5 years of experience in similar roles
  • ERP SAP basic knowledge
  • Proficient in the use of Excel
  • Problem solving oriented.
  • Ability to multitask.
  • Positive attitude
  • Must act professionally and with integrity.
  • English language: advance level.

 

 

 

Detalles de la vacante:

Empresa: Panel Rey, S.A. (BU2) 

Ubicación: OFICINAS GENERALES - PANEL REY (L20105)